Refund policy

1) COWBOY LED™ — Refund & Return Policy

Last updated: March 28, 2026

We want you to love your COWBOY LED™ boots. If something isn't right, we're here to help.

Returns
You may request a return within 14 days of receiving your order. To be eligible:

• Items must be unworn, unused, and undamaged, in their original packaging with all components included.
• For hygiene and safety reasons, boots that show signs of wear or use cannot be accepted.
• Proof of purchase is required.

How to start a return
Email us at cowboyled@outlook.com with your order number and reason for return. We'll send you return instructions. Please do not send items back without contacting us first.

Return shipping
Unless the item is damaged, defective, or incorrect, the customer is responsible for return shipping costs. We recommend a tracked service, as we cannot be responsible for returns lost in transit.

Refunds
Once your return is received and inspected, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at cowboyled@outlook.com with photos. We'll arrange a free replacement or full refund at no cost to you.

Non-delivery
If your tracked order is confirmed lost in transit, we'll send a replacement or issue a full refund.

Exchanges
Need a different size or color? Start a return for the original item and place a new order, or contact us and we'll help arrange an exchange (subject to availability).